Maintenance Staff
Position Goals
This job description for the Maintenance Staff at Crossing Creeks Country Club provides criteria for the evaluation of the Landscape Staff position. The Maintenance Staff at Crossing Creeks Country Club is responsible for working on the diverse range of activities involved in golf course and facilities maintenance. The Maintenance Staff will strive to maintain the golf course, country club and surrounding areas to ensure compliance with all golfing regulations and standards are met.
Duties & Responsibilities
Under the direction of the General Manager, the Maintenance Staff at Crossing Creeks Country Club will be responsible for, but not limited to:
1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
2. Overseeing and performing ongoing course maintenance/repairs activities
3. Performing repairs throughout all the facilities to ensure proper safety and upkeep
4. Performing a variety of different landscape task as needed throughout the facilities
5. Performing a variety of property maintenance/repairs tasks as needed throughout the facilities
6. Performing Turf maintenance as needed
7. Operating and performing maintenance/repairs to the irrigation system throughout the facilities
8. Reporting any issues/problems to the General Manager immediately - follow chain of command
9. Showing leadership and direction with co-workers and other staff members
10. Communicating appropriately with members, guests and co-workers
11. Greeting all members and guests as they enter the courts in a warm and welcoming manner
12. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards
13. Participating in maintaining a safe, clean and organized environment
14. Other duties as assigned
On Duty Behavior
1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc) while on duty
2. Alcohol consumption is not permitted while on duty.
3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures
3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
5. Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty
6. Good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by Crossing Creek Country Club
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity and honesty
11. Maintaining a positive attitude towards members, guests, and co‐workers
12. Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
1. Displays a positive attitude and passion for Crossing Creeks Country Club
2. Customer service experience
3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources
4. Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
5. Strong interpersonal skills, impeccable organizational skills and time management skills
6. Meeting performance expectations and holding oneself accountable for all actions
7. Integrity and responsibility
8. Flexibility to meet scheduling demands of department
9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
10. Remain current with all organization policies, procedures, and systems
11. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
12. Maintain TABC/food handling license requirements
13. Ability to read, write, and speak the English language
Education/Experience
• TABC / Food Handling license required
• Previous experience in golf course grounds maintenance, preferred
Physical Demands
• Requires full range of body motion
• Standing and maneuvering independently and safely around work area
• Standing and walking for extensive periods of time
• Eye-hand coordination
• Pushing and pulling
• Climbing (ascending and descending)
• Bending / Stooping
• Using arm, leg and back muscles for extended periods
• Occasionally lifts and carries items weighing greater than 50 pounds
• Requires corrected vision and hearing to within normal range
• Potential for cuts and bruises
Work Environment
• Both environmental conditions; you will work both inside and out, including inclement weather
• Exposure to wet and/or humid conditions
• Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
• Extreme cold
• Extreme heat
• Loud and noisy
• May be required to work in narrow aisles or passageways
• Frequently required to talk and/or hear
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technical developments).