Director of Nursing & Administrator

Welcome to Hospitality Health ER. From urgent to emergency care needs, we are committed to providing you with first-class patient care through personalized attention and comfortable, state-of-the-art facilities — without the long wait times or the hefty bill. Hospitality Health ER is committed to providing you with the highest-quality medical care services for minor and emergency services, around the clock. This should be expected out of an emergency room, but Hospitality Health ER is known for always going above and beyond to provide personal attention for patients and their families in a setting designed for your comfort.

Owned and operated by a family of nurses and staffed with compassionate, experienced ER-board certified physicians, Hospitality Health ER eliminates the frustration that typically accompanies a trip to the ER. Instead of providing the traditional ER experience, we respond immediately with heart. We listen. We take our time with you. We care for you and your family members. And because we’ve all worked together for a long time, you can expect consistent, first-class treatment at every stage of your visit.

The Director of Nursing & Administrator leads the facility and is responsible for the execution of our vision and mission. The Director of Nursing & Administrator ensures patient satisfaction, executes strategic leadership and support to all staff, and manages all compliance requirements. This position reports to the Co-Founder and CEO.

The Director of Nursing & Administrator will exhibit the following qualities:

Director of Nursing & Administrator // Position Goals:

As the Director of Nursing & Administrator, you will lead all clinical staff within the Emergency Room and manage the flow between all departments. You will perform a variety of task to ensure proper procedures are being followed and that departments are operating as expected. This position will assume 24-hour administrative responsibility for the management of all nurse and facility functions.

The ideal candidate will have a minimum of five years of progressive experience as an Emergency Room RN and experience in a clinical administrator role.

Director of Nursing & Administrator // Duties & Responsibilities:

Day to Day Operations

Managing all activities related to clinical operations to include scheduling, staffing, inventory, pharmacy, building maintenance and functionality coordinating with state compliance officer to ensure clinical operations are following TDSHS
Monitors and directs all patient care activities; responsible for directing clinical and non-clinical personnel to uphold patient flow standards; addressing all patient concerns
Remaining available, accessible and visible to staff; recognizing staff achievements and accomplishments and providing ongoing feedback on performance; communicating and enforcing policies and procedures
Establishing scope of service, goals and develops strategic plan for the facility; staying up-to-date on new developments in the field and incorporates such in scope of service; Reviewing departmental policies, procedures, and systems; complying with all applicable regulatory requirements and standards; conducting appropriate department promotional activities
Promoting physician input and communication; coordinating with state compliance officers and including medical staff in planning new or revised policies, procedures and services; providing rapid response and follow-up to medical staff issues/concerns; greeting new staff and orienting them to the department services

Leadership

Develop and maintain metrics of accountability
Administer or oversee all personnel actions including staffing levels, recruiting, performance reviews and time keeping
Prioritize tasks and manage activities to ensure top priorities are being met
Ensure all staff are aware of the proper use of equipment, facilities and materials; provide training as needed and coach staff when materials are mis-managed or not used in accordance with design
Facilitate staff meetings and help staff work together as a cohesive unit within their department; identify any personality conflicts and work with Leads and Supervisors to help resolve any issues that arise
Provide guidance and direction to employees, including setting performance standards and monitoring performance; provide employees with yearly evaluations, and coaching as needed
Handle complaints received from inside and outside the organization; settle disputes, grievances and conflicts utilizing negotiation and problem-solving skills; forward any appropriate information to Human Resources as needed

Director of Nursing & Administrator // Requirements:

Valid Registered Nurse License in Texas
BSN graduate of accredited school of nursing, Master's preferred
At least 5 years of experience working in a fast-paced ER environment
Progressive leadership experience in a clinical setting
ACLS, PALS, TNCC
Strong commitment to superior patient care and support
Excellent communication skills
Strong organizational, reasoning, and problem-solving skills
Must possess the utmost level of integrity and the ability to handle confidential information
Ability to multi-task and prioritize changing tasks
Strong working knowledge of Microsoft Office, especially Outlook and Excel
Local, commuting distance to Galveston, TX
Must be able to pass a background check
Mastery of the English language, including the ability to read, write, and communicate clearly and precisely
Customer Service knowledge including patient needs assessment, meeting quality standards for services provided, and the overall evaluation of patient satisfaction
A general understanding of personnel and Human Resources including recruitment, selection, training, compensation and benefits, labor relations and negotiation and personnel information systems

Education & Experience:

Bachelor’s degree, Master’s preferred
Proven experience in leadership
Minimum five years of progressive experience in clinical setting

Physical Demands & Work Conditions:

Requires full range of body motion
Eye-hand coordination
Standing and walking for an extensive period
Pushing, pulling, and reaching
Climbing (ascending and descending)
Balancing
Bending / Stooping
Kneeling / Crouching
Using arm, leg, and back muscles for an extended period
Lifting, moving, and carrying items weighing greater than 25 pounds
Requires corrected vision and hearing to within normal range
Both environmental conditions; you will work both inside and out, including inclement weather
Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
May be required to work in narrow aisles or passageways
Working with hazardous chemicals
Potential exposure to communicable disease

Benefits and Compensation:

This is a salaried, exempt position; hours are expected to vary from time to time as staffing is 24/7, and flexibility will be required to work nights, weekends, and holidays as needed
Comprehensive benefits package to include Medical, Dental, Vision, and Life
401K with company match
Paid vacation
Salary will be commensurate with experience
Relocation allowance will be considered

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.