Facility Services Technician
Department: Facility Services
Classification: Nonexempt
Position Goals
This job description for the Facility Services Technician at Hospitality Health ER provides criteria for the evaluation of the Facility Services Technician position. The Facility Services Technician at Hospitality Health ER is responsible for distributing and tracking clean linens and maintains stock levels throughout, maintains the cleanliness, usage and storage of the equipment needed, including the floors, upholstery, rugs, and curtains, in addition to assisting with inventory stocking for patient rooms, hallway stations, the pharmacy and supply room and maintenance issues as needed. The Facility Services Technician at Hospitality Health ER maintains environmental and infection control standards within established policies and procedures of the medical client facility. The position follows standard practices and procedures set for the department as well as outlined in the Employee Handbook and the Policies and Procedures Manual. The position complies with regulatory requirements.
Duties & Responsibilities
Under the direction of the Director of Operations, the responsibilities of the Facility Services Technician at Hospitality
Health ER are, but not limited to:
1. Performing a variety of environmental service duties to maintain the facility in a neat, orderly, and sanitary condition
2. Ensuring that contaminated waste products are securely stored, and storage areas are locked at all times
3. Cleaning and sanitizing floors, equipment, and furniture according to infection-control policies
4. Dusting furniture, woodwork and equipment and dust-mops floors. Polishing and cleaning fixtures in rooms and bathrooms. Wet-mops rooms, halls, and other areas; shampooing rugs and furniture
5. Knowing proper use, orientation, and care of equipment; reporting any needed repairs and/or safety hazards to manager
6. Cleaning vents, fan fixtures, top of windows, doorframes and other high areas using a ladder
7. Gathering and disposing of trash and waste materials using specified bags or containers per established procedures
8. Moving furniture and other heave objects as required
9. Performing terminal cleaning procedures on patient rooms and prepares rooms for new occupants; follows isolation procedures in isolation rooms
10. Cleaning and disinfecting all fixtures, floors, mirrors, windows, doors, and walls of bathrooms
11. Making supply packs and putting linen stacks in carts for distribution. Taking supply requests and delivering them
12. Delivering linens according to pre-established par levels and schedules
13. Distributing emergency supplies as needed
14. Keeping records of linen distribution; checking linens supply and listing linen use
15. Keeping work areas neat and orderly, cleaning equipment, and assisting with other cleaning duties as assigned
16. Rotating to ensure all floors are buffed and polished
17. Operating mechanical floor cleaners, buffers, vacuums, snow blowers, shampooers, and related environmental service equipment
18. Maintaining the proper use and storage of the machines and equipment necessary to perform assigned tasks
19. Changing out curtains in patient rooms on a weekly basis and ensure cleanliness
20. Maintaining any area rugs in the facility and notify management if any need to be replaced
21. Ensuring all upholstered furniture is clean and presentable at all times
22. Upholding the responsibility for the overall floor maintenance of hard surface floors which includes, floor stripping, refinishing, (waxing) and buffing
23. Upholding responsibility for maintaining all area rugs, including spot cleaning, extracting, and bonneting
24. Upholding responsibility for moving furniture, equipment, and supplies in order to complete tasks
25. Notifying Director of Operations any time items or areas need attention other than routine cleaning
26. Communicating to supervisor when equipment or systems are not working properly or of any safety hazards
27. Performing a variety of tasks in order to ensure the facility is adequately supplied and stocked with the necessary materials.
28. Upholding responsibility for changing and replacing hazardous waste containers from patient rooms, hallways, and IV stations.
29. Unloading, putting away, inventory and deliver freight when it arrives
30. Keeping the supply room fully stocked, organized and clean at all times
31. Performing simple maintenance as needed under the direction of the Director of Operations
32. Responding to emergency maintenance service as scheduled in a timely manner
33. Using hand tools in accordance with all safety measures required of such tools
34. Assembling and building furniture, cabinets, shelves, and other items as assigned, and installing in designated areas in the facility
35. Installing appliances and equipment per manufacturer guidelines
36. Conducting maintenance tasks such as replacing light bulbs, paint touch up, minor plumbing, minor electrical, carpentry and minor HVAC
37. Inspecting and troubleshooting equipment and building systems
38. Maintaining the functionality of safety systems
39. Collaborating with workers and other professionals during renovations
40. Working with vendors to maintain appearance of facility
41. Coordinating maintenance projects such as painting of facility, landscape projects, parking lot painting, power washing and other projects as assigned
42. Driving company vehicles as necessary per assignment
43. Reporting any known accidents, observed or suspected violations of Company policy, safety hazard or any unusual occurrence to the department supervisor
General Responsibilities & Expectations
1. Maintaining HIPPA compliance and upholding utmost integrity and privacy of every patient
2. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
3. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures
4. Promoting a positive work environment by communicating appropriately with patients, visitors, and co-workers
5. Being a valuable teammate at all times, when asked to help with other task and/or other duties as requested
6. Maintaining a professional appearance and good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by HHER
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity, honesty, and responsibility
11. Maintaining a positive attitude towards patients, guests, visitors, and co-workers
12. Contributing to meeting the mission and goals of Hospitality Health ER
13. Communicating appropriately with patients, visitors, and staff
14. Communicating effectively with patients, nurses, physicians, and all other hospital personnel
Position Requirements
The competency requirements for the Facility Services Technician at Hospitality Health ER are:
1. Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment
2. Strong communication skills and displays a positive attitude and passion for Hospitality Health ER
3. Critical thinking skills and displays a positive attitude and passion for Hospitality Health ER
4. Ability to listen and follow written and oral instructions
5. Ability to work unsupervised and have good judgement; Willingness to take initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
6. Ability to maintain a professional manner always
7. Displays integrity and honesty
8. Flexibility to meet scheduling demands of department
9. Adaptability to ongoing changes
10. Comfortable with the use of technology in the workplace
11. Demonstrates competency of Physical Assessment within 90 days, as evaluated by Supervisor
12. To move quickly but effectively to meet needs
Education/Experience
- High School Graduate/Equivalent is preferred but not required
- Ability to read, speak, and write the English language
- Must follow oral and written directions
- Valid Driver’s License
Physical Demands
- Requires full range of body motion
- Standing and maneuvering independently and safely around work area
- Standing on tile floor for an eight-hour shift
- Eye-hand coordination
- Standing and walking for extensive period of time
- Pushing and pulling
- Climbing (ascending and descending)
- Bending / Stooping
- Using arm, leg, and back muscles for extended periods
- Occasionally lifts and carries items weighing greater than 25 pounds
- Requires corrected vision and hearing to within normal range
- Requires working under moderate physically, mentally, and emotionally stressful conditions
- Working irregular hours
- Working with hazardous chemicals
- Potential for cuts and bruises
- Requires some exposure to communicable diseases and bodily fluids
- Must be able to handle patient emergencies and other unusual incidents
Work Environment
- Both environmental conditions; you will work both inside and out, including inclement weather
- Exposure to wet and/or humid conditions
- Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
- Moving mechanical parts
- High, precarious places
- Extreme cold
- Extreme heat
- Risk of electrical shock and radiation
- Loud and noisy
- May be required to work in narrow aisles or passageways
- Working with hazardous chemicals
- Potential exposure to communicable disease
- Frequently required to talk and/or hear