Pro-Shop Lead
Position Goals
This job description for the Pro-Shop Lead at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Lead position. The Pro-Shop Lead at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Lead will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.
Duties & Responsibilities
Under the direction of the Pro-Shop Manager, the Pro-Shop Lead at Crossing Creeks Country Club will be responsible for,
but not limited to:
1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
2. Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests
3. Setting Tee Times for members
4. Checking members and guests into the system and giving them a starter ticket
5. Verifying and handling cart rentals from members and guests by keeping track of renter’s information
6. Ensuring everybody has signed a liability waiver
7. Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals
8. Restocking inventory, refrigerator, merchandise, and snacks as needed
9. Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register
10. Building a rapport with regular customers to create a positive atmosphere
11. Understanding of Golf Etiquette and staying competent in all areas of the game of Golf
12. Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators
13. Maintaining cleanliness of work areas throughout the day
14. Ensuring that the place of work and surrounding area is kept clean and organized at all times
15. Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage
16. Encouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.
17. Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed
18. Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets
19. Creating and organizing the schedule for operation of the Pro-Shop and tournaments
20. Setting up lessons, evaluations, and tournament opportunities
21. Managing the overall Pro-Shop operations and Pro-Shop Assistants
22. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff
23. Complying with federal, state, and local regulations and department processes and procedures
24. Having a good relationship between the other departments to ensure effective communication
25. Showing leadership and direction with co-workers and other staff members
26. Communicating appropriately with members, guests, and co-workers
27. Greeting all members and guests in a warm and welcoming manner
28. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
29. Participating in maintaining a safe, clean, and organized environment
30. Other duties as assigned
On Duty Behavior
1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty
2. Alcohol consumption is not permitted while on duty
3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures
3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
5. Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty
6. Good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity and honesty
11. Maintaining a positive attitude towards members, guests, and co-workers
12. Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
The requirements for employment as Pro-Shop Lead Staff with Crossing Creeks Country Club are:
1. Displays a positive attitude and passion for Crossing Creeks Country Club
2. Customer service experience
3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources
4. Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
5. Strong interpersonal skills, impeccable organizational skills, and time management skills
6. Meeting performance expectations and holding oneself accountable for all actions
7. Integrity and responsibility
8. Flexibility to meet scheduling demands of department
9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
10. Ability to have good judgement
11. Adaptability to ongoing changes
12. Takes initiative and always looks for ways to help flow efficiently
13. Remain current with all organization policies, procedures, and systems
14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
15. Computer literacy
16. Maintain TABC/food handling license requirements
17. Ability to read, write, and speak the English language
Education/Experience
TABC / Food Handling license required
Meets state minimum age to serve alcohol
Plays golf
Previous proven working experience as a Pro-Shop Lead
Physical Demands
Requires full range of body motion
Standing and maneuvering independently and safely around work area
Standing and walking for extensive periods of time
Eye-hand coordination
Pushing and pulling
Climbing (ascending and descending)
Bending / Stooping
Using arm, leg, and back muscles for extended periods
Occasionally lifts and carries items weighing greater than 50 pounds
Requires corrected vision and hearing to within normal range
Potential for cuts and bruises
Work Environment
Both environmental conditions; you will work both inside and out, including inclement weather
Exposure to wet and/or humid conditions
Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
Extreme cold
Extreme heat
Loud and noisy
May be required to work in narrow aisles or passageways
Frequently required to talk and/or hear